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Sample Reception

All incoming samples are processed with full traceability, validated workflows and ISO‑compliant documentation.

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Sample Submission Form
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Full Visibility from Delivery to Data

Transparent, traceable, reliable – from arrival to validated analysis.
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All incoming samples are processed with full traceability, validated workflows, and ISO-compliant documentation.

Samples can be delivered by courier, drop-off, or scheduled pickup. Upon receipt, each sample is logged in our LIMS, checked, and assigned to the appropriate workflow.

Office Hours DE

Sample delivery hours in Germany:

Mon - Fri: 07:00 - 17:00
Sat: 07:00 - 14:00
Sun: Closed

In urgent cases, please contact your account manager.

Office Hours DE

As a 24/7, 365-day operation, our UK office hours for general enquiries are:

Mon - Fri: 09:00 - 17:00
Sat & Sun: Closed

For out of hours emergencies please call:
+44 7740 / 322 456 or +44 7894 797 179

Preparing Your Samples

Smooth sample processing starts before delivery.
Proper preparation and shipment are key to ensuring your samples are ready for analysis.

Sample Preparation

Ensure smooth processing from the start. Proper sample preparation and shipment are essential for accurate and timely analysis.

  • Label all samples with the required details.
  • Provide complete sample request information.
  • Ensure the corret email address for reporting.
  • Inform your customer service manager about the number of samples.
  • Use leak-proof and compliant packaging.

Sample Shipment

All delivery details are available in our client portal. In case if you cannot find them contact your customer service manager to coordinate shipment.

  • Use the approved dispatch note (sample submission form).
  • Clearly label samples with sample ID and matrix.
  • Package samples securely for transport.
  • Maintain required temperature conditions during shipment.
  • Provide sufficient sample quantity for all requested analyses.

Sample Reception Process

From first contact to final report – four steps that guarantee an efficient sample flow.
1

Sample Registration

All incoming samples are logged in the LIMS, assigned a unique identifier and verified against dispatch documentation.

2

Quality Control

We inspect labelling, packaging, temperature and transport conditions. Deviations are documented immediately.

3

Storage & Preparation

Samples are stored under validated conditions (ambient, chilled, frozen). We perform aliquoting, homogenisation or other preanalysis steps if required.

4

Communication

If information is missing or samples are unsuitable, we conduct clients promptly to ensure continuity of processing.

Delivery worker holding a package in front of a delivery van.

Express Service

For priority analyses, our express service provides accelerated turnaround times without compromising quality standards.

The submission process follows the standard procedure, with one additional requirement: prior communication via phone or email.

Upfront Communication: Notify your account manager in advance to initiate the express process and assign VIP status to your samples.

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