Frequently Asked Questions

We are a leading European laboratory network and kit manufacturer, delivering advanced analytical solutions for the food, water, feed, pharmaceutical, and packaging industries.

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We provide a comprehensive range of of testing and analytical services designed to ensure quality, safety, and compliance across multiple industries.

Explore all our analytical services for detailed information and specifications.

We work with a wide range of sectors, including food, water, feed, pharmaceuticals, and packaging.

Explore all industries we serve for detailed information.

Our laboratories are located across the UK and Germany.

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All our laboratories are accredited. Our accreditation covers a wide range of analytical methods and is regularly audited to maintain quality and integrity.

View our accreditations and certificates for full details.

You can reach us easily via phone, email, or our online form.

Visit our support page for all contact details.

We are unable to display general prices on the website, as they may vary by country and matrix.

Feel free to reach out to us – we’ll be happy to provide pricing tailored to your specific requirements.

Visit our support page for all contact details.

Each test type has specific requirements to ensure accurate results.

Please refer to our Sample Submission Guide or contact us for tailored instructions.

Yes. Please make sure to contact your customer service team in advance—either by phone or in writing.

The notification must be submitted at least one day before by 3:00 PM.

Visit our support page for contact details.

Turnaround times vary depending on the product and type of analysis. Standard processing takes 3–5 business days, and express services are available for urgent cases.

Please contact us for express options.

Yes. You can access our customer portal to track your sample status in real time, or contact your dedicated customer service manager for updates.

Yes. We offer bespoke software in the UK that makes the sample submission process quick, easy, and efficient.

Learn more about our submission software or contact us for details.

Yes. We have a fleet of refrigerated vehicles and can cover all areas of the UK. Additionally, we partner with several trusted third-party couriers in Germany and the UK to provide flexible collection solutions that meet all requirements.

Yes. Our team of experts covers all areas of our services and can assist with technical advice, results interpretation, and even training to ensure you get the most out of your analysis.

Yes. Our South Yorkshire and West Yorkshire sites hold RSA aproval. Our West Yorkshire site is also DEFRA approved.

First, please submit an enquiry containing the following information:

Type of water to be tested (e.g. drinking water or cooling water)
Address of the property to be tested
List of parameters to be tested
Number and designation of sampling points (e.g. first floor, room 123, bathroom, washbasin)
Contact person for the test report and invoicing

You will then receive a non-binding quote for sampling, laboratory analysis and any additional costs, if these have not already been provided. Once you have confirmed the quote, we will forward your order to our scheduling team, who will arrange a suitable sampling appointment with you. Our trained samplers will collect the samples at your property and take them to our laboratory. Once the analysis is complete, our account managers will prepare a test report and send it to you in PDF format by email.

No, we do not offer these services. Our expertise focuses on analytical testing and evaluation of water samples.

Sampling points must be determined in accordance with the generally accepted technical rules, in particular DVGW Code of Practice W 551 and the Federal Environment Agency’s recommendations on Legionella.

For a systematic investigation, the following applies: At least one sample must be taken per riser (vertical water pipe within the building). Two additional samples are required: at the outlet of the drinking water heater (DWH) and at the return point into the DWH (circulation line). In practice, this means that three samples per hot water system are often sufficient. However, we strongly recommend sampling all existing risers to ensure a comprehensive assessment of water quality.

Important: The responsibility for defining the sampling points lies with the operator of the drinking water installation. As a testing laboratory, we are not permitted to determine sampling locations independently – neither in advance nor on site. Alternatively, a qualified expert can be appointed to define the sampling points.

A systematic examination, as defined in §31 TrinkwV, is used to monitor the entire drinking water system. It is carried out to identify potential Legionella contamination. The term “orientating examination” refers to the same as a systematic examination.

Extended examination: An extended examination is typically carried out without delay after a positive finding in a systematic examination. It provides a more detailed assessment of the extent of Legionella contamination. The number of samples depends on the size and complexity of the system. In addition to previously tested sampling points, further samples are taken downstream of affected outlets. Cold water may also be included if required.

Follow-up examination: If a positive result is identified during a systematic examination, several follow- up examinations with the characteristics of a systematic examination are required. The intervals are defined in accordance with Table 1b of DVGW Code of Practice W 551.